Empower Fitness Lab Cancellation Policy Agreement


Empower Fitness Lab requires a 4 hour advance notice for all class cancellations. Empower Fitness Lab charges cancellation fees for the most popular class times. Check with the front desk to get an up to date list of classes that charge late fees. Below are the three types of cancellations and the associated charge.

  • Early Cancellation $0 – A call or email was received any time prior to 4 hours before the scheduled class start time.
  • Late Cancellation $10 – A call or email was received less than 4 hours prior to the scheduled class start time.
  • No Show $20 – No call or email was received prior to the scheduled class start time.

Empower Fitness Lab requires Members with limited memberships to give a 4 hour advance notice for all class cancellations. Below are the two types of cancellations and the associated penalty.

  • Early Cancellation – No loss of class credit – A call or email was received any time prior to 4 hours before the scheduled class start time.
  • Late Cancellation – Loss of class credit – A call or email was received less than 4 hours prior to the scheduled class start time.
  • No Show – Loss of class credit & $10 charge – No call or email was received prior to the scheduled class start time.

Empower Fitness Lab requires all Members to give a 30-day notice for all membership contract cancellations. Members who wish to cancel their membership contract must complete a Cancellation Request Form. Verbal cancellation requests will not honored. Each cancellation request form must be reviewed by management before approval is granted.

  • The effective cancellation date is 30 days from Cancellation Request Form’s submission date.
  • The Member will be responsible to pay any membership dues and/or outstanding balances due on or before the effective cancellation date.
  • The Member will have 30 days from the date of the final EFT to use any remaining sessions. After 30 days from the final EFT, any unused sessions will be forfeited.

Cancellation Example – (Member Billed on the 15th of every month)

  • A Member submits their Cancellation Request form AFTER January 15th → One additional billing cycle will occur on February 15 (Set membership to cancel on March 14)
  • 2. A Member submits their Cancellation Request form ON or BEFORE January 15 → Last EFT billing will be January 15 (Set membership to cancel on February 14)

Empower Fitness Lab requires all Members to give at least 48 hours notice for all membership contract holds. Memberships cannot be placed on hold retroactively. Members who wish to put their membership on hold must complete a Hold Request Form. Verbal hold requests will not honored. Each hold request form must be reviewed by management before approval is granted.

  • A membership may be put on hold once per calendar year without incurring fees
    • Second Hold – Member’s account will be charged $25 per month
    • Third Hold – Member’s account will be charged $50 per month
  • The minimum hold duration is one month
  • The maximum hold duration is two months
  • The Member’s account must be in good standing and have a zero balance before the hold becomes effective.

Should a Member wish to cancel their membership while it is on hold they must complete and submit a Cancellation Request Form.

  • The effective cancellation date for a membership on hold is the later of:
    • 30 days from the expiration of the hold
    • 30 days from the Member’s submission of the Cancellation Request Form
  • All other cancellation terms apply

 

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Empower Fitness Lab https://empowerfitnesslab.com
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Document name: Empower Fitness Lab Cancellation Policy Agreement
Unique Document ID: 9f5981cabf07cd37afe3d04bcb576ba75afc90dc
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August 29, 2019 2:13 pm CDTEmpower Fitness Lab Cancellation Policy Agreement Uploaded by Ryan Pontbriand - ryan@empowerfitnesslab.com IP 204.60.4.41
August 29, 2019 2:27 pm CDTAlex Garcia - alex@empowerfitnesslab.com added by Ryan Pontbriand - ryan@empowerfitnesslab.com as a CC'd Recipient Ip: 204.60.4.41